Refund Policy

1. GENERAL NO REFUND POLICY

All payments made on the VIBETALKS platform are final and non-refundable. By making any payment, wallet recharge, or in-app purchase, you acknowledge that:

• The Services are digital and instantly consumable.
• Service delivery begins immediately upon session initiation.
• You waive any right to cancellation once payment is processed.

2. NON-REFUNDABLE SITUATIONS

Refunds shall NOT be issued for:

• User dissatisfaction
• Network or internet issues
• Call disconnections
• Device incompatibility
• VOIP restrictions
• Accidental session start
• User misconduct
• Policy violations
• Account suspension
• Unused wallet balance
• Change of mind

All sales are final except as provided below.

3. LIMITED REFUND EXCEPTION (INTERNAL TECHNICAL ISSUE)

Refunds may be considered only in cases where a verified internal technical malfunction of the VIBETALKS system is proven through investigation. Such cases include:

• Wallet debited but session not initiated due to server-side failure
• Duplicate deduction caused by system error
• Platform malfunction preventing service delivery

Important Conditions:

• Refund is subject to internal audit and verification.
• Decision remains at the sole discretion of WELLNESSPATH CARE LLP.
• The Company may provide full or partial refund depending on findings.
• No refund shall be granted without technical validation.

4. REFUND PROCESSING TIMELINE

If approved:

• Refund will be credited only to the original payment method.
• Processing time: 5–7 working days.
• The Company is not responsible for additional delays caused by banks or payment gateways.
• Refunds will not be issued to alternative accounts or wallets.

5. CHARGEBACK PROTECTION

Users agree not to initiate fraudulent chargebacks. If a chargeback is raised without valid grounds:

• Account may be immediately suspended.
• Access may be permanently blocked.
• Wallet balance may be forfeited.
• Legal recovery proceedings may be initiated.
• Usage logs and billing records will be submitted as evidence.

6. FINALITY OF DECISION

All refund decisions made by WELLNESSPATH CARE LLP after investigation shall be final and binding.